Privacy Policy


What information do we collect?

Personal information is any information that can be used to identify you. For example, it can include information such as your name, date of birth, email address, postal address, telephone number, fax number, Regiment or former Regiment.

We collect personal information when you ask about our activities, order products and services, (such as publications and email newsletters), seek assistance, make a donation to us, or otherwise give us personal information. We use your information in the ways set out below unless you are specifically notified otherwise.

What do we use your information for?

We use your personal information to give you information, support, services, or products about the Charity. We may also use your information for administrative purposes, to let you know about changes to our services or policies, to create a profile of your interests and preferences and as part of our fundraising activities. We will not sell your details to any third parties but we may sometimes also share your information with our trusted service providers who are authorised to act on our behalf, our trading companies, and associated organisations (who work with us to get the information you ask for). In addition, from time to time we may exchange your personal information with other organisations for the purposes of fraud and credit risk reduction. In these circumstances we always require strict compliance with our instructions and, in the case of third party organisations, require that your personal information is not used for their own business purposes.

We will always seek your consent to the use of your personal information, either by giving you the option to say ‘no’ to its use or, in the case of sensitive personal information by asking you to tick a box specifically allowing us to use it. When we seek your consent to using your personal information, we will tell you what we want to use it for and, other than as described in this policy, we won’t use it for any other purpose.

Other than as set out in this policy or as required by law, your personal information is not shared with third parties or used in any other way uness you agree.

When we collect your personal information we use strict procedures and security features to prevent unauthorised access. However, no data transmission over the Internet is 100% secure. As a result, while we make every effort to protect your personal information, The Soldiers’ Charity cannot absolutely guarantee the security of any information you transmit to us and you do so at your own risk.

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